Privacy Policy

This privacy policy explains how Jacques Lambert Ltd. ("we", "us", or "our") collects, uses, stores, and protects your personal data when you visit our website or make a purchase. We are fully committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any data protection questions, please contact our Data Protection Officer at privacy@jacqueslambert.co.uk.

Article 1 – Data Controller

Jacques Lambert Ltd. is the data controller responsible for your personal data.

Jacques Lambert Ltd.
Registered in England and Wales
Company Number: 12345678
Registered Office Address: 123 Savile Row, Mayfair, London, W1S 3ER, United Kingdom
VAT Number: GB 123 4567 89

Contact Information:
General Enquiries & Data Protection: privacy@jacqueslambert.co.uk
Customer Service: support@jacqueslambert.co.uk
Telephone: +44 (0) 20 1234 5678

Customer Service Opening Hours:
Monday to Friday: 9:00 am - 6:00 pm GMT
Saturday: 10:00 am - 4:00 pm GMT

Article 2 – How We Use Your Personal Data

We will only use your personal data for the purposes for which it was collected, as outlined below.

  • To Fulfil Your Order (Contractual Necessity): We process your name, billing/delivery address, email address, phone number, and payment details to process and deliver your order, manage returns, and provide customer support. Without this information, we cannot fulfil our contract with you.

  • Customer Service & Complaints (Legitimate Interests): We process your name, contact details, and the details of your enquiry or complaint to provide support and resolve issues. This data is retained until the matter is fully resolved and for a subsequent period to handle any follow-up queries.

  • Website Analytics (Legitimate Interests): We use cookies (such as those for Google Analytics 4) to analyse how visitors use our website, which helps us improve its functionality and your experience. This data is aggregated and anonymised where possible.

  • Marketing (Consent): We will only send you marketing communications by email or SMS if you have explicitly opted in. You can withdraw your consent at any time by clicking 'unsubscribe' in any email or replying 'STOP' to an SMS. Your data for marketing is stored until you withdraw consent.

  • Legal Obligation: We retain necessary transaction and customer data for 7 years to comply with UK tax, accounting, and consumer law requirements.

Article 3 – How We Collect Your Data

We collect data directly from you when you:

  • Place an order on our website.

  • Create an account.

  • Contact our customer service team.

  • Sign up for our newsletter.

  • Enter a competition or survey.

Article 4 – Your Data Protection Rights

Under UK data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.

  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate or incomplete.

  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

To exercise any of these rights, please contact us at privacy@jacqueslambert.co.uk. We may need to request specific information to verify your identity. We will respond to your request within one month.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you have a complaint about our use of your data, you can also contact the UK’s supervisory authority, the Information Commissioner's Office (ICO).

Article 5 – Data Sharing & International Transfers

We use trusted third-party service providers to operate our business (e.g., payment processors, delivery couriers, website hosts). These providers only process your data on our strict instructions and in compliance with this policy.

We do not and will not sell your personal data to any third party.

All our primary data processing occurs within the UK or the European Economic Area (EEA). If any data transfer outside these areas is necessary, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses approved for use in the UK.

Article 6 – Cookies & Similar Technologies

Our website uses essential, functional, and analytical cookies.

  • Essential Cookies: Necessary for the website to function and cannot be switched off.

  • Analytical/Performance Cookies: Allow us to count visits and see how users navigate our site, helping us improve performance. These are anonymised.
    You can manage your cookie preferences at any time via your browser settings. For more details, please see our dedicated Cookie Policy.

Article 7 – SMS/Text Message Service

If you opt-in for order updates via SMS, we will use your mobile number solely to send you transactional messages related to your order (e.g., dispatch and delivery notifications). Standard message and data rates from your carrier may apply. You can opt-out at any time by replying 'STOP'.

Article 8 – Policy Updates & Contact

We may update this privacy policy periodically. The latest version will always be available on our website with the effective date clearly shown.

For any questions regarding this privacy policy or our data practices, please contact us:
Email: privacy@jacqueslambert.co.uk
Post: The Data Protection Officer, Jacques Lambert Ltd., 123 Savile Row, Mayfair, London, W1S 3ER, UK.